Customer Service Survey

We would like to invite you to provide us some feedback on our services - we take this feedback very seriously in updating our policies and procedures to provide you with the best possible overall service.

You are more than welcome to complete and return your survey anonymously if this is your preference, however, if you have outlined specific issues below that require response, please bear this in mind when deciding whether to provide your personal details or not.

Your Name
Property Address
Have your requests been attended to in a timely manner?
Are there any current issues that your contact has failed to finalise for you?
Is your Property Manager courteous and knowledegable? Do you know who your Property Manager is?
Is your Leasing Manager courteous and knowledegable? Do you know who your Leasing Manager is?
Have you visited our website www.rentmyproperty.com.au? Is it informative?
Did you know you could contact your Property or Leasing Manager through the website?
Did you know you could log maintenance on our website?
Did you know you could register to receive updates of any new listings added to our website?
Did you know you could receive half a weeks rent free if you move from one of our properties to another?
Did you know we have 4 offices? Ipswich/Redcliffe/Carina/Kedron
Does maintenance get attended to in a timely and communicative way (if relevant to date)?
Are you happy with how your scheduled routine maintenance inspections are advised and carried out?
Have you been a long term (longer than 2 years) Tenant/s? If so, what has made you stay at the property?
Does maintenance get attended to in a timely and communicative way?
Does your Property & Leasing Manager communicate with your effectively and when required?
Have you had a change in personal details that are yet to be communicated to our office?
Are staff courteous and helpful when you visit one of our offices directly? (If relevant to date)
If vacating, are you happy with the way in which prospective Tenants are introduced to your property?
Are you happy with your rent payment methods?
Do you find our quarterly newsletter helpful and informative?
Are staff courteous and helpful when you visit one of our offices directly?
Do staff have a courteous and helpful phone manner?
Is sufficient information provided when moving into a new premises?
Is sufficient information provided when vacating premises?
Do you prefer email communication or a phone call? Do we have your email address?
Would you recommend Waterman's Rent my Property to others in the market?
General comments welcome below
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